E-CHECKING FEE NOW IN EFFECT, 3/13/2019
We’ve unfortunately had to make the decision to charge a fee for using our e-checking processor. Their fees for us have always been high, but they are getting outrageous. We were going to raise our product’s prices to try to balance things out (and this goes along with costs within the industry always on the rise), but ultimately decided against that, as there are other methods of payment if you do not wish to pay the new processing fee (& more below on these options).
We know many of you have come to rely on the e-check, so we really want to apologize for this added expense, but at this point we simply have no choice. The fee for using it is 10% of the order total (as you will see in checkout when clicking the e-check form of payment). And this is less than half of the fees they charge us per check, so we have made it as low as we possibly can.
As said above, we have added other methods of payment, going back now several months. They are called ‘Alternative Payment Options For Botanical Specimen Only’ (as only leaf members can see and use these options). There is a note next to this one about them. If you are interested in using them, you can find what they are along with their instructions under this news section, under the title ‘Payment Methods’ (you will see it is a link, and it will take you to a new tab or window). The direct link for that page is:
We just wanted to notify on this page anyone who does not know about these other options, again if you’ve been using the e-check but do not wish to pay the new fee. And as you will see if you do read about them, we are planning on adding more options as soon as we are able (and this includes sending personal checks, which can be done now.. we just have yet to list ‘Hard Checks’ in the Alternative Payment Options. So if you are interested in paying this way, please contact me directly and I will be happy to explain how to proceed:)
Again we really apologize for this fee; however it has become a necessity. But luckily we do have the other forms of payment if you’d rather go that route. And we thank you as always for your understanding as we navigate through this rough time in the industry!